Beijingers unsatisfied with official services

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One respondent even complained about the lack of pens available at the tax office.

He said he was trying to get a licence at a tax station in Beijing only to be confronted by rude staff.

"I discovered I had made several mistakes in the application form, but I did not have a carbon pen with me at that time.

"I asked the tax officers to borrow a carbon pen, but they said indifferently that they had only ball-point pens, which cannot be used on official forms. They said I had to go and buy a fountain pen at a nearby store.

"Couldn't they prepare several fountain pens for applicants?"